Terms of Service

By using our Services, you are agreeing to these terms.  Please read them carefully.

 

1. Training: This agreement is entered into by and between the customer and the Company K9 Mastery LLC and is effective immediately upon signature, electronic or otherwise.

Under the terms set forth herein and in exchange for payment of the NON-REFUNDABLE sum agreed upon and paid by Customer, Company agrees to provide the services selected and paid for by Customer. Customer is aware that training lessons are sold by level or package and not as individual lessons and as such must be paid for in full at time of registration.

All services to be provided by Trainer/s will be provided on any scheduled training day between the selected start date of enrollment and 90 days after the start date. Services will be provided during the scheduled hours for Customer’s dog(s) according to the schedule as set forth by Trainer’s.

NOTE:  Training is closed for all major holidays and may close an additional four weekends per year. Other previously scheduled breaks/vacations may occur and the Trainer/s will do his/her best to notify client in a timely manner of any such scheduling changes. If at any time one of the scheduled lessons is missed and cannot be made up during the designated 90 day service period, Customer may make up the lesson privately for a non-refundable sum of $50 per group lesson and $125 per private lesson. Additional private lessons may also be added for an additional fee of $50 per lesson if client is currently enrolled and attending group lessons.  Customer may be subject to an additional travel fee if such lessons are not provided on Company premises.

The Company is not responsible for ANY physical injuries of ANY KIND sustained by Customer or Customer’s dog(s) during, before, or after the Company’s training sessions.  These training sessions are physically demanding and Customer/Customer’s dog(s) engages in them AT HIS OR HER OWN RISK. These training sessions will include training in the disciplines listed in the service description for each class, and may include training in other disciplines AT THE SOLE DISCRETION OF THE TRAINER

Trainer is not responsible for ANY actions Customer’s dog(s) may engage in while the Trainer is conducting the training sessions, nor is the Trainer responsible for the actions of Customer’s dog(s) at any other time while Customer’s dog(s) are at or away from Trainer’s place of training.  Customer agrees to indemnify Trainer/Company for any claims to the contrary.

Customer further agrees to indemnify and hold harmless Trainer/Company from and against any claims arising out of Customer or Customer’s dog(s) presence upon or use of any premises utilized by Trainer/s in conjunction with the training sessions.

If, at any time, Customer has concerns or is otherwise not satisfied with the services provided by Head Trainer, Customer agrees to immediately notify Company, in writing, of such concerns and to allow Company a reasonable time to evaluate and respond to any such concerns.

By signing this Agreement, Customer expressly agrees to allow Company to utilize Customer’s animal’s image and/or Customer’s testimonial(s) for the limited purpose of advertising and/or promoting this business.  Customer also agrees that any pictures or videos taken of or during any class or event held by the Trainer/s will not be used for or in relation to any commercial purpose without express written permission by the Trainer/s and any and all videography/photography must be approved by Trainer in advance and must abide by any stipulations Trainer provides at time of granting permission.

Customer agrees that this document contains the entire agreement between Trainer and Customer, and Customer acknowledges that no promises or representations except as may be set forth herein have been made by Trainer or his/her agents.  No modifications of, or additions to any provisions of this Agreement, will be valid or binding upon Trainers, their successors, or agents unless set forth in writing and signed by both Trainer and Customer.  The indemnification provisions above and Customer’s other obligations shall survive any cancellation or termination of this Agreement.

This Agreement is governed by the laws of the Commonwealth of Texas.

CUSTOMER MAY CANCEL THIS AGREEMENT AT ANY TIME, PROVIDED THAT UNLESS OTHERWISE AGREED BY BOTH PARTIES IN WRITING, ANY MONIES PAID PRIOR TO CANCELLATION WILL NOT BE REFUNDED UPON CANCELLATION BY CUSTOMER. 

NOTE: THE TRAINER MAY ALSO CANCEL THIS AGREEMENT WITH THE CUSTOMER AT ANY TIME THE TRAINER ALONE DECIDES THAT THE CUSTOMER’S CONTINUED INVOLVEMENT WITH THE COMPANY IS DETRIMENTAL TO THE COMPANY’S GOALS.  THIS DECISION WILL BE DETERMINED BY THE TRAINER ALONE.

CUSTOMER CERTIFIES THAT HE OR SHE HAS READ AND FULLY UNDERSTANDS ALL OF THE PROVISIONS OF THIS AGREEMENT, AND IS ENTERING INTO THIS AGREEMENT FREELY AND VOLUNTARY.

 2.     Boarding, Board & Train, Daycare: This is an Agreement between K9 Mastery,LLC and the pet owner whose agrees to these terms through electronic signature or otherwise (hereinafter called “Owner”).

 Owner agrees to pay the rate for the dog care provided in effect on the date pet is checked into K9 Mastery for Board and Train services and no later than pick up for boarding and daycare services. For long-term boarding agreements, customers will be billed on the last day of the month for boarding services and every 30 days for board and train services. 

Payment is due immediately upon billing. 

Owner further agrees to pay all costs and charges for special services requested, and all veterinary costs for the pet during the period said pet is in the care of K9 Mastery.

For boarding, any cancelation that is made within 24 hours of boarding reservation for any standard boarding stay is charged a cancelation fee of $25 and any cancelation that is not made before 1 week prior to (7 days) reservation during holiday periods will be charged a $75 cancelation fee.

Owner further agrees that the pet shall not leave the facility until all charges due are paid by Owner or proper payment arrangements are agreed upon by both parties.

By Signing this Agreement and leaving pet with K9 Mastery, Owner certifies the accuracy of all information given about pet. K9 Mastery reserves the right to deny admittance to Owner or Owner’s pet for any reason at any time.

K9 Mastery shall exercise reasonable care for the pet delivered by the Owner to the pet care provider. If interactive daycare/training is provided, Owner recognizes and accepts all potential risks involved in such activity and will at no time hold K9 Mastery, it’s employees or designees, or property owner liable for their dog in any form.  The Owner further agrees to be solely responsible for any and all acts or behavior of said pet when it is in the care of the pet care provider, to include payment of costs for injury to staff or others, other animals, or damage to facilities caused by the pet.

Owner specifically represents that he or she is the sole owner of the pet, free and clear of all liens and encumbrances.

Owner specifically represents to K9 Mastery that, to Owner’s knowledge, the pet has not been exposed to any contagious diseases within a thirty-day period prior to check-in. Suring the period of this Agreement, Owner also agrees to notify K9 Mastery of any known exposure of pet to a communicable disease and hold pet out of attending K9 Mastery until pet is symptom-fee for a minimum of 30 days or with written veterinary clearance. Owner further agrees to maintain currency of vaccinations as required by K9 Mastery policy.

Owner understands that all pets at K9 Mastery are fully vaccinated. However, it is still possible for Owner’s pet to become ill, even if vaccinated Owner understands that this is not due to any circumstance or condition at K9 Mastery and agrees to not hold K9 Mastery liable in the event your pet becomes ill during or after its stay.

Owner further agrees to provide proof of preventative flea/tick treatment program and to be financially responsible for any required treatment for fleas/ticks, if determined necessary by the pet care provider.

All charges incurred by Owner shall be payable upon pick-up of pet. K9 Mastery shall have, and is hereby granted, a lien on the pet for any and all unpaid charges resulting from services provided by K9 Mastery. The Owner hereby agrees that in the event the charges are not paid when due in accordance with this contract, K9 Mastery may exercise its lien rights upon ten days written notice given by K9 Mastery to Owner by certified mail to address shown on contract. K9 Mastery may dispose of per for any and all unpaid charges, at private or public sale, in the sole discretion of K9 Mastery, and Owner specifically waives all statutory or legal rights to the contrary. If such sale shall not secure a price adequate to pay such costs of pet care or other charges delinquent, plus costs of sale, the Owner shall be liable to K9 Mastery for the difference. All monies realized by K9 Mastery at such sale, over and above the charges due and costs of sale shall retained by K9 Mastery.

If pet becomes ill or injured, or if the stat of the animal’s health otherwise requires professional attention, K9 Mastery, in its sole discretion, may engage the services of a veterinarian or administer medicine or give other requisite attention to the animal and the expenses thereof shall be paid by the Owner.

This Agreement contains the entire agreement between the parties. All terms and conditions of this Agreement shall be binging on the heirs, administrators, personal representatives and assigns of the Owner and K9 Mastery.

Any controversy or claim arising out of or relating to this Agreement, or breach thereof, or as the result of any claim or controversy involving the alleged negligence by any party to this Agreement, shall be settled in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by an arbitrator may be entered in any Court having jurisdiction thereof. The arbitrator shall, as part of the award, determine an award to the prevailing party of the costs of such arbitration and reasonable attorney’s fees of the prevailing party.